FAQ

See all popular FAQs below on this page.

Important Information

About Monthly membership cancelation

Notifications for Members
「inter-bills payments」are object to purchase of recurring
In cancellation proceedings of flat-rate, it is seen many customers that are not executed until the end.
If you do not Itadakanai perform the cancellation procedure until the end, do you keep in mind that it is not surrender.
If the cancellation is successful, the course of the flat-rate contract list will be in the state called "Clear completed".
If you are not going to "release has been" even a while, please do the termination process again.

[If you are subscribed to the membership system other than the above]
After registering for the site and paying the fixed fee there is no additional payments or procedures necessary.
Upon using the fixed amount, the plan automatically expires.

For user plays streaming/Download

Our website has generated an error that does not work successfully downloaded in Internet explorer and Firefox now...
Please download by GoogleChrome or right click to download videos.
We just say so sorry uncomfortable and we’ll try resolving it urgently.
* Downloadable videos are those labeled “This month’s new releases”.
* You may view the video a maximum of 2 time, 30 days from the release date.

For user subscribed our membership

We will stop recurring for our website renewal without VIO 30 days.
The rest of the days until renewal, it’s available as the same as the VIP your account.
If you would like to cancel VIP 30days, please cancel subscription yourself on our website.
Notice! As VIP 30 days, you will need to cancel subscription before the business 3 days of the expiration!
If exceeded this, there will be a possibility recurring our subscription.
About renewal site, you can available to cancel immediately. It won’t need to cancel before the business 3 days of the expiration.

About Us

What’s about Jade-Net?

I LINE Co. Ltd is the original online adult store. Jade Net is one of the leading Japanese “Fetish” “Maniac” online retailers of adult entertainment.

How does it play uncensored?

We’re sorry, we never sells/streams uncensored content on our website. Everything our content has a censored over genitals.
In Japanese regulations, we manages digital porn online sales and we do not handle any content that sales have not been recognized in Japan.

What is the different of each website Jade-Net and Jade US?

Jade US is the website which can available to pay from US, Europe and over the world.
If you’re Japanese, you can available to pay on Jade-Net for straight.
Both of contents everything on our websites are censored.

Can download the content in PC?

Almost our contents can available to watch the streaming only(some of contents can download) if you buy .

Can I also download a smartphone?

Does not support download of a smartphone.

What's the streaming ?

You can available to watch the contents you bought anywhere in Japan even if you have password/E-mail.
(There’s a case of your PC conditions for delaying streaming speed)

Should I need to pay if registered?

You can register for free on our website if you’re over 18 year old.

How can I register? Any bonuses if registered?

You can register from REGISTER button on the top of main page. And you always need an account if you want to buy our contents.
We have subscription of new updates and some champaign.

I got pre-register E-mail!

Click a link in a pre-register E-mail, then your registration will be done.
Please change password as yo like for security if registered. However you can change the password “my account” on our website.

I couldn’t get E-mails from your website!

There’s in the case some of mins for sending E-mail to you. Please wait a moment.
There’s in the case our E-mail was “spam” on your E-mail account. Please check your spam box.
There’s in the case you couldn’t get E-mail if you registered by Yahoo E-mail.
Contact us if you still didn’t get E-mails yet.

Wanna unsubscribe your E-mail!

No way! but yes, you can go “change my account” to click “edit” button. Then you can choice “subscribe our E-mail” to “Unsubscribe”.

Why can’t reply E-mail??

Depending of the type of your mail software, our E-mails sometimes goes your spam folder. Please check it.

If your Mail software sorts our E-mails to spam folder, please change to your main folder sorting

About mobile E-mail domain, please add our E-mail domain on your E-mail setting of “white list”.
Please add our E-mail domain [jade-net-home.com] on your E-mail setting of “white list”.
Please reference each carrier websites about domain settings

If there’s not sorted in the spam folder, there is a possibility of the performing mail reception refusal (Delete) by the provider side.
Please ask you provider or try again another E-mail for registration
Domain list
J-COM, goo, Yahoo! Google, AOL etc…..

For user who subscribe our membership

Unfortunately we will stop recurring for our website renewal without VIO 30 days.
The rest of the days until renewal, it’s available as the same as the VIP your account.
If you would like to cancel VIP 30days, please cancel subscription yourself on our website.
Notice! As VIP 30 days, you will need to cancel subscription before the business 3 days of the expiration! If exceeded this, there will be a possibility recurring our subscription.
About renewal site, you can available to cancel immediately. It won’t need to cancel before the business 3 days of the expiration.

Payment and purcharse.

How can I buy your contents?

After registered, click a button “ Go cart” when you see content page which you would like to buy. Then you will add content in your cart
When you see a cart page, click a button “Go order page” to go order page. Then please complete purchasing.
In the case of DVD order, you will need to fill your address informations.

What's the difference of Streaming, Membership and DVD order purchase?

Streaming
Streaming can play contents on our website semi permanent. You can choose order type ( Scene/DVD )
You can stream our contents unlimited while content selling on our website.
Membership
You can available to watch membership contents in fixed pricing.
You do not need to pay more than fixed pricing.
The point unavailable on membership purchasing.
DVD order purchase
You can buy DVD packages/Sex toy goods/Porno books by mail order
This service is only in Jpaan

What is Point?

You can buy our contents by virtual point which can use on our website. ( 1Point= 1JPY )
You can charge the points “Point purchase” on Mypage
You can buy a point from 1000Points ~

Purchasing option?

We have a creditcard processor
"Credit card (inter-Bills)" ··· VISA, Master, JCB, Amex, Diners

If you used points during settlement but have expired

Automatically when the following time has passed from confirmation of your order
It will be canceled.
- Interbills credit: 2 hours
Points will be automatically awarded after the above time.
Also, how to return points that have expired is please login to my page and click "Cancel Movie Order".
Since the order in which settlement is not completed is displayed, please click "details".
When you click "Cancel" which is displayed after that, if the order where the settlement is not completed is
canceled and points you used will also be refunded.

Purchase was done, but point still doesn't upload new.

Please try reloading several times on your page.
if you couldn’t upload new total points, please logout and login again.

How can I delete my account/cancel membership?

You can cancel your account/membership “Delete my account” or “Cancel membership” on Mypage.
Then you read our notifications and click “send cancellation” button
Then your cancellation will be done

For members who subscribes out membership, please stop membership subscription ahead.
You will lose all your points and will not be able to watch membership contents if you cancelled

In case of settlement error Where should I contact?

Please inquire from the form below for details.

https://www.interbills.net/support/index.php

Note when you to watch videos.

PC requirement

[Windows] Windows Vista / 7 / 8 / 8.1

Spec
CPU:1.6GHz ~
Memory:512MB ~
Flame:1024×768 ~
Browser
"Microsoft Internet Explorer 9 ~
firefox、Google Chrome
※ There is a need to Cookie and JavaScript is enabled.
Download site"

[Mac] Mac OS 10.4.11~

Spec
CPU:Intel Core Duo 1.83 GHz ~
Memory:512MB ~
Flame:1024×768 ~
Browser
"Safari、firefox、chrome
※ There is a need to Cookie and JavaScript is enabled.Download site"

Plug-in
"Adobe Flash Player 9 ~
Download site"
Internet Speed
ADSL~

Can available to watch by iphone, iPad or any tablet devices?

You can watch by any devices.
OS Version
"Android4.0~
iOS 4.0~"

※Please update most latest version of your OS device
For Android, please watch by Chrome(or any other browser)if player is not working better.

Sometimes video plays not comfortable if connected wireless LAN.

We recommend viewing of wired LAN for comfortable watching videos.

Mobile internet(3G/LTE/4G)
If you do streaming large file, depending on the mobile phone company you use, they set limit (bandwidth control), such as the cut-off of the decline and internet speed, it exerts a hindrance to the use of normal Internet you. So please play videos with wireless LAN if you watch by mobile devices.

About your E-Mail address, Nickname, Password.

It show error if I entered E-mail/Password

Please use the characters by half-width alphanumeric and do not use space key(sometimes user typo space button the end of typing)
Please copy&past you informations that Issued a user name and password
If you are still unable to login, please contact us

Want to change Nickname/Password!

Please change your account informations on Mypage

Forgot my Password!

Click “Password reset” to reset reset the password
Then you entered your E-mail which you registered, you will get a link to reset password.

FAQ

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